The Cisco Meraki Cloud is having difficulty communicating with this device.

[TrevorDeedman]

we keep getting this, the ap's site behind a XG 550 firewall.

The Cisco Meraki Cloud is having difficulty communicating with this device.

Ensure that all rules on the

anyone having the same Help.

[jdsilva]

OK, so obvious question first, have you verified the FW is allowing the port/IP's required in the Help > Firewall info page?

[randhall]

This happens to me on random APs on occasion. Firewall's just fine...just a report of 1 AP of (700+) having trouble. I've considered it spurious.

[cmr]

Have you made sure they are accessing via a rule that doesn't try to use user identity.  We have found any device trying to get access through an XG that either isn't identified by STAS, SATC or a client often has random issues, especially but not limited to user identity rules.  Even non user identity rules can be affected if you have configured STAS.  You can reduce it by reducing the default 120s timeout for the user identity process, we've set it to 30 seconds that does fix most issues.