Facing issue with meraki AP

[Knowledge_gainr]

Dear All,

We are facing net access issues for the past 9 to 10 months, some of the users are not able to connect with MR devices and some are connected but getting a high ms rate while pinging.

Need help to resolve this issue from champions of network troubleshooting.

[AxL1971]

have you looked at the Health status of the wireless on the dashboard as to why clients cant connect

When they connect they do get an IP address

Have you collected wireshark trace from the AP's to troubleshoot

anything in the event logs to indicate your issues

[Knowledge_gainr]

Dear AxL1971,

Thank you for reply.

have you looked at the Health status of the wireless on the dashboard as to why clients cant connect

• Yes health status is OK, client device taking ip but not able to access internet.

When they connect they do get an IP address

•  Yes they will.

Have you collected wireshark trace from the AP's to troubleshoot

•  Yes i collected logs but no luck.

anything in the event logs to indicate your issues

• In logs its showing TX power increased and changed.

[AxL1971]

have you looked at the Health status of the wireless as to why clients cant connect

When they connect they do get an IP address

Have you collected wireshark trace from the AP's to troubleshoot

anything in the event logs to indicate your issues

[Knowledge_gainr]

Dear AxL1971,

Thank you for your reply.

have you looked at the Health status of the wireless on the dashboard as to why clients cant connect

• Yes health status is OK, client device taking ip but not able to access internet.

When they connect they do get an IP address

•  Yes, they will.

Have you collected Wireshark trace from the APs to troubleshoot

•  Yes, I collected logs but no luck.

anything in the event logs to indicate your issues

• In logs, it's showing TX power increased and changed.