Default login for my.meraki.com not working

[aluminumfoil]

I'm trying to access the my.meraki.com section and I'm connected to the AP. The instructions listed are:

The default login is the serial number (e.g. Qxxx-xxxx-xxxx), with no password. The serial number is on the bottom or back of the device.

I've done exactly that but it's saying I've entered incorrect login details. Nothing has been changed from defaults since I'm the owner of the device.

Help?

[MRCUR · Accepted solution]

Do you have a custom password set at Network Wide - General - Device configuration? 

[aluminumfoil]

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@MRCUR wrote:

Do you have a custom password set at Network Wide - General - Device configuration? 

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Ahhh. That worked. Thank you!

[桃李满天下]

Device Configuration 

[TitoN]

Thanks this worked for me too!

[Pichon]

I have the same issue and none works. 

[Sainot]

Do you have a custom password set in the dashboard at "Network Wide > General > Device configuration"? 

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