Chromebook post Spash page logon problem

RPSBKevo
New here

Chromebook post Spash page logon problem

I'd appreciate some suggestions related to the problem below.

 

When using a Chromebook before the initial operating system login, I'm trying to join a wireless network.

The network is configured with a splash page with AD authentication. The credentials page shows, and I can successfully enter user id and password. After submitting the login I receive a site can not be reached message.

n84.network-auth.com null's dns address could not be found.

An nslookup of n84.network-auth.com resolves and returns a 209.206.63.86.

 

The work around has been to then reboot the chromebook and login again and we usually have network access.

 

Thank you

 

2 Replies 2
alemabrahao
Kind of a big deal
Kind of a big deal

It looks like a Chromebook issue, but I suggest you open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
PhilipDAth
Kind of a big deal
Kind of a big deal

It sounds like it is having trouble performing a DNS lookup or accessing n84.network-auth.com.

 

When the user logs in - are they pushed into a new VLAN?  If so, perhaps the Chrome book cannot release and renew its IP address for the new VLAN (which is why the reboot solves it).

 

Is there a firewall that could be blocking the traffic?

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