BYOD laptops access denied

[Volvic_08]

Recently our company decided to change the BYOD policy and allow employees to bring in their personal phones/laptops to connect to the corporate wifi. While all makes of phones/tablets were able to connect to the wifi the laptops wouldnt connect.Behavior is that all laptops connect to BYOD via the PSK fine. When the users are prompted to login via the Meraki webpage, they receive an access denied message when plugging in their credentials. One user has been able to connect fine with his credentials from a colleagues laptop who wasnt able to connect with his own creds.

[PhilipDAth]

Caps lock on?

[Volvic_08]

Not a case of caps lock on/wrong creds.

As I mentioned earlier, none of the users baring one is able to authenticate.

Connection denied.

[cmr]

@Volvic_08 what firmware are you running, what AP models do you have and what make/model are some of the failing laptops.

[cmr]

It also sounds like you are using a splash page, does it work without that?

[Volvic_08]

APs are MR42s running version MR 26.6.1

Failing laptop HP running Windows 10

[cmr]

As you have only MR42s you'd be better off running 27.3 as that works much better for us.  Can you try an SSID without a splash page to see what happens there?