Automatic Meraki authorization is not working at secondary site

[naagu_infotech]

In our primary branch, we have a Guest SSID with Meraki Authentication, and we need to accomplish the same in the secondary branch.

It is operational at the primary site. Meraki automatic authorization is not operating at the secondary site for the same user email id used at the original site. It states that access is denied.

[alemabrahao]

Do you have any firewall rule?

Can you share the error?

[naagu_infotech]

No, I don't have any firewall rule on the Meraki.

[alemabrahao]

Are the access points to both sites on a tempalte or is each network configured individually?

If it's individual, you have to authorize the user on the SSID on each network.

[naagu_infotech]

Each network is configured independently, and I don't need to authorize because I choose automatic authorization.

Although user information is replicated over various networks, authorization is not. When a user registers at Site A, they are only authorized at Site A. When the same person returns to Site B, he or she is unable to login (Access Denied) or register (email id is already registered). A screenshot is attached below to give you an idea.

[alemabrahao]

I understand, but I don't think it will work unless it's in a template, so my suggestion is to open a support case.

https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Self-registration_for...

[naagu_infotech]

Yes, before posting this topic in the community, I filed a support case. There is still no solution to the problem. I'm waiting for a response from the Meraki product team.