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MG21 roaming setup

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Conversationalist

MG21 roaming setup

Hi All,

Is roaming set by default on the MG21 as I don't see any options for this.

(like a phone where roaming can be enabled or disabled)

The SIM is enabled for roaming.

we have a "multinet" sim which will roam onto a different network if the primary is unavailable.

 

Thanks

 

10 REPLIES 10
Highlighted
Meraki Employee

Re: MG21 roaming setup

Hello @NeilLatham 

 

The MG21 is designed to remain stationary. We should not expect it to be roaming on other networks. There is no option to manually enable or disable roaming on the MG21. Please go ahead and submit a feature request by clicking "Make a wish" button on the dashboard. 

 

To check the status of the connection on an MG21 in your network, please reach out to Meraki Support and we can confirm the network status.

 

Let me know if you have any questions.

 

Regards,

Meraki Team

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Conversationalist

Re: MG21 roaming setup

Thanks Seshu

I did try a non UK sim card and found it connected ok via the O2 network

 

 

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Just browsing

Re: MG21 roaming setup

 

So this absolute trash for a $1200 device not support selecting a different cellular networks. We have a provider in Canada that allows rural broadband SIMs that supports multiple carries so you can select the carrier in your location that has the best signal. My $200 Alcatel device can select carriers but the $1200 POS Meraki device cant. Meraki Get your act together.

 

Support confirmed this too, they cant even change it on the back end. 

 

 

"Meraki Holding your network hostage for a fee!" 

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Meraki Employee

Re: MG21 roaming setup

Hello @Chris-8it 

 

I apologize for the trouble and confusion. The MG cellular gateway does support multiple carriers but will only connect to one carrier at time since there is only one SIM tray. The MG Selects the best network from all the available ones for the MVNO and there is no option to manually select the network on an MG with a multi-sim. All the supported bands are listed here in this datasheet.

 

If there is a specific MG with a multi-sim having issues connecting to a network in the devices you manage, please let me know the details or open a case with Meraki Support and we will help you troubleshoot the issue and get to the bottom of it. Please let me know if you have any other questions or concerns. 

 

Regards,

Meraki Team

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Just browsing

Re: MG21 roaming setup

I am not asking it to connect to more then one network at a time, I only have one SIM. However I need to be able to choose the carrier it connects to. The SIM is authorized to connect to many carries and I choose the one with the best signal. Like roaming when you are in another county. 

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Kind of a big deal
Kind of a big deal

Re: MG21 roaming setup

@Chris-8it have you found the MG to not select the carrier with the best signal then?  @Seshu seems to suggest it should automatically do this.

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Just browsing

Re: MG21 roaming setup

It’s defaulting to the Rogers network Snd in this area TELUS has a much better signal strength and much faster connection a difference of almost 40 Mbps faster. We have tested this on the Alcatel device were the client is seeing internet speeds of almost 70 mbps. On Rogers they are lucky if it hovers around 30

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Meraki Employee

Re: MG21 roaming setup

Hello @Chris-8it 

 

The operator is selected automatically based on the signal quality when a multi-sim is being used. Unfortunately, the selection is not manual. So, please submit a feature request for manual selection and let me know if you have an open case with Meraki Support if you see the MG not connecting to the best signal. Support can help you investigate and troubleshoot the issue at hand. 

 

Let me know if you have any questions.

 

Regards,

Meraki Team

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Just browsing

Re: MG21 roaming setup

Meraki Case 05392301

 

It clearly is not behaving the way you say it should, and even if it were that doesn't help when a signal strength are the same but the back hall is better on one carrier vs another. 

 

 

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Meraki Employee

Re: MG21 roaming setup

Thank you for the case# @Chris-8it 

 

I have reached out to the NSE and checked about the case details. We will reach out to you to check if the MG is connecting to the provider with the best signal or not. We can proceed from there.

 

Regards,

Meraki Team

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