user facing internet issue (got stuck for few seconds)

[Sming]

Issue reported :

1. while roaming user face latency 

Observation on Dashboard:

1. channel utilization goes high (above 55% )

2. latency shown in user performance latency graph

3. time to connect is high as attached photo's 

4. 802.1r is enable 

wireless controller : cisco meraki cloud , AP- mr56,mr55,mr53

endpoint : Macbook (version 11 and above)

SSID security : PSK+WPA2 (third party - google authentication)

channel width : 40mhz 

band: 5ghz

[alemabrahao]

How many SSIDs do you have? Try to read about the best practices:

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices

[Sming]

SSID count : 4

Can I know ....in the above photos why " time to connect " is showing high?

[alemabrahao]

Well, I don't have good experience with 802.11r, some features can cause client connection issues. Try to disable 802.11r and 802.11w, and perform a new test.

[Sming]

Can I know ....in the above photos why " time to connect " is showing high?

[alemabrahao]

Some features can cause client connection issues. Try to disable 802.11r and 802.11w, and perform a new test.

[Sming]

will try and observed the same...