Map not showing in Client Dashboard

[ACooper-MP]

We have recently deployed 40 MR56 APs in our school, and I've noticed that the location map is missing when viewing a client in the dashboard. I have uploaded a floor plan for each floor, and the location analytics is enabled in the options, but it still doesn't show. I think I have possibly missed something, but can't seem to find much information online and most of it just seems to indicate if you have a site map uploaded it should show. 

Although its not critical to have it enabled, it has just become a bugbear it works on my home network with the MR33 and can't seem to find many differences in the settings of the networks. 

Thanks

[ConnorL]

Hey @ACooper-MP, 

Is your Network-Wide > Clients > *Client Name* map just defaulting to show the world map? Been having a peek at this after reading your post and have noticed the location data for my network has disappeared.

If so, would you mind opening a support ticket so we can take a closer look?

Cheers,

Connor

[ACooper-MP]

It actually just shows nothing but white space and not even a world map. I'll submit a ticket for this now. 

Thanks
Adam

[ConnorL]

Hey @ACooper-MP 

Resaving my floor plan and confirming all the devices were assigned to the floor plan appears to have resolved this one for me, you do sound like you're experiencing a different issue so Support will be best suited to help here.

Cheers,

Connor

[ACooper-MP]

Just tried that myself now, and it hasn't changed, unfortunately, originally the floor plans did have coordinates in their setup, but changed this to an address instead, which didn't make a difference either. Also just updated the address on all devices for good measure after noticing some slight differences between them and I like to keep things tidy, but that also didn't change anything. Really not sure what it could be at this stage.  

[ACooper-MP]

Just had my case replied too already and I hadn't unticked the privacy by default setting under organization > setting > privacy setting.

Straight away, resolved and it's working now.