Hi All
When you buy a dashboard licence with a Meraki AP, does this also include hardware support for the AP?
Many thanks
Check out the F&Q for Licensing:
https://documentation.meraki.com/General_Administration/Licensing/Meraki_Licensing_FAQs
How does the hardware warranty relate to licensing?
The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed-term warranty, (e.g., 1 year), has a 1-year warranty, regardless of the license.
Hope this helps
Roger
Yes, the license includes replacement despatched (usually) next business day of any devices that fail
Edit - this is for internal models only, as @rwiesmann stated, external APs and antennas only have a 1 year warranty...
@CarlT the answer is yes
For new, yes, but if you purchased used hardware then no the hardware warranty is not transferable.
Here is the warranty coverage period for Meraki devices:
and this is Cisco Meraki Devices purchased Second Hand policy:
And remember that if the warranty response time isn’t inline with your requirements, e.g. you want a 4 hour advance replacement (not something you’d normally want on an access point), or if the warranty is only for a year and you want to extend it, then you can get MerakiNow which is very similar to SmartNet in that it provides hardware replacement.