one our our customer has connected shoretel IP phones to MS220-8P with voice VLAN.
But have an ongoing issue at one of our SDWAN connected sites. (using Meraki) The issue is with voice phone quality. (ShoreTel phone system).
issue is like a user calls to an extension number and call gets dropped randomly and sometimes caller can hear a voice of other person but the other person couldn't hear anything.
And it is happening with only one particular extension(e.g 4414).
can anyone tell me what all i need to check from meraki switch as i am new to Cisco Meraki.
I haven't played with it too much in my environment, as i dont have VoIP - yet.
But i think Meraki makes it easy to classify traffic on a port as voice traffic, setting its QoS priority higher.
In this case, Meraki documentation will be a friend. Check this out: Link to FAQ about VoIP
I would check the phone as well. What model is it, 230, 486? I use ShoreTel as well and configured the QoS in Configure, Switch Settings. Select your VLAN and leave the Protocol to Any, set the DSCP to... 46 -> class 3 (EF Voice). Check the settings of the physical port the phone is plugged into and make sure you designated your voice vlan.