MS Firmware 9.36 is the latest stable

[MerakiDave]

Hello Community, just a quick heads up that MS 9.36 was promoted from stable release candidate to the latest stable today, which is also why you'll see on the Organization > Firmware Upgrades page that there is no SRC listed for now.  MS Firmware 10.13 is the latest beta, also released this week.  More info here on Beta, SRC and GA releases: https://documentation.meraki.com/zGeneral_Administration/Firmware_Upgrades/Meraki_Firmware_Release_P...

[PhilipDAth]

The firmware release process does not apply to MS huh?   There is no way 20%+ of global switches are running this... 

[Asavoy]

It might be the latest stable, but upgrading from 9.32 to 9.36 on two of my MS-320s are stuck at 87%.  I thought you guys fixed this issue?

[PhilipDAth]

Have you given it at least 40 minutes?  It sometimes takes a very long time.

[Asavoy]

2:26 and counting.

[PhilipDAth]

That is not good.  Time for a power cycle.

[Asavoy]

Yeah, I already did that with one of the two that failed.  That was on Friday and it has still yet to connect to the cloud.

[PhilipDAth]

Factory reset time ...

[Asavoy]

Did that before the switch pulled this update.  (We're kinda cross-talking in different threads about this, you and I)

I removed the switch from the assigned network.  I paperclipped the reset.  I 1.1.1.100'd into the laughably ineffective local interface settings.  I moved the switch back into the assigned network.  And BAM.  87%.

[PhilipDAth]

The only other thought I have is to try and initiate a roll back.

[Asavoy]

All 5 of my MS320s are on the same "network" in the dashboard.  I'm not about to break functionality of the ones running properly to try a roll-back.  

[akan33]

Has Meraki contacted you about this? That's scary, I have a couple of 425 as distribution, I am not migrating until things are clear.

[Asavoy]

@akan33

Meraki support was really good in this instance.  I explained the issue, and they asked me to move the equipment to troubleshoot more, which wasn't feasible.  While the switches were stuck at 87% the network upstream would be up for exactly 2:01, then down for at least an hour, and repeating... but some functionality is better than none.

They sent swaps which were quickly configured, in place, and rock solid as Meraki equipment usually is.  I've got nothing but green in my dashboard!

I usually hate to call support, but I am confident that if I have any further issues, I can call Meraki support and talk to qualified people who will do their best to help me.

[akan33]

'I usually hate to call support, but I am confident that if I have any further issues, I can call Meraki support and talk to qualified people who will do their best to help me.'

Please tell me what number you are calling to, I think we don't call to the same number 😄 . Glad to hear that at least your experience is positive. 

[Asavoy]

@akan33

Lol, sometimes you just get lucky.  Standard USA number.

It's pretty damn funny, though, at how often my predecessor started cases with support and how little I have in almost a year.  He, however, has a job with Meraki now due to that.  And it's not like he wasn't good at what he did, because he was.  I'd rather throw caution to the wind and try everything possible, because at least I can tell support...' already did that'!