Issue with Traceroute Tool on Meraki Dashboard

[Azar]

Dear All,

We are attempting to run a traceroute from the Meraki Dashboard (Switching > Switches > Tools), but we consistently receive a "no data received" message.

If this feature worked as expected, it would greatly assist us in troubleshooting issues before reaching out to clients.

[alemabrahao]

Ensure the following outbound ports are open from the switch to the cloud.

TCP: 443

UDP: 7351

ICMP

[Azar]

Hi Alem,

The mentioned ports are allowed in the upstream firewall

[Ryan_Miles]

I see the same behavior on switches (both MS and C9K/IOS-XE) when performing traceroute from a L3 SVI to an IP. Doing it to a FQDN works. Also, MTR works to IP or FQDN just fine.

I found an an open bug for this internally marked as engineering pending. I suggest you open a case so they can confirm and link your issue to the bug.

[Azar]

Hi Ryan,

Thanks for the reply.

I have opened a case with Meraki Support. They also mentioned the same thing. Development team is reseaching on this.