Motion windows are different versus the screen live video of Cameras

[JLDarbonnel]

Hi,

Is anyone has been facing with this bug? 

I have 2 MV22 cameras up to date with the latest firmware ( 3.31 ).

In analytics menu, the motion windows displaying are different that live video display.

i've already made a factory reset, but i still have the same behavior, as if cameras were keeping something into their cache.

Thanks!

[AlexC]

Hi @JLDarbonnel,

Not sure if this is specific for MV22, but I have a MV21 running on MV 3.31 that does not exhibit this behavior.
Motion windows correctly reflect motion that can be seen in historical video feed.

If you haven't already, I would recommend submitting a ticket with support so they can help you determine if this is a bug. You can do so via dashboard under Help > Get Help menu. They will likely ask you for screenshots of the behavior to expedite the process.

Cheers,

-Alex

[JLDarbonnel]

Hi,

Indeed, i have open a ticket to support and i gace them access to our MV Cameras.

I'm waiting the retrun.

Thanks

Regards