Merkai Dashboard timeout

tysnweiss
Conversationalist

Merkai Dashboard timeout

I have a medical clinic that utilizes the cameras and dashboards. The site they go to view cameras times out on them. Is there a setting to extend the timeout settings for the web page.

2 REPLIES 2
BernardS
Conversationalist

We're experiencing similar issues from the MCC, for instance going to Meraki dashboard, navigating to Cameras then web response page showing "Device not found or removed" we have close to 100 cameras. Clearing browser history, trying firefox, chrome, and edge gives similar responses..."Device not found or removed" messages. After awhile the Cameras will reappear.

Larry_Woods
Meraki Employee
Meraki Employee

Do you two mind expanding a bit on what exactly you are doing so we can better understand how you are using the system?  Also, it would help to open a support case so we can more effectively track and monitor these situations and to help you further.

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