Cloud Archive License Renewals Confusion - Co-Term or Per-Device?
Meraki seems to have two minds when it comes to the Cloud Archive licenses; on the one hand, the total quantity of them and the number being used shows up on the Meraki dashboard along with the co-term date of that dashboard (in this scenario we're on a co-term dashboard model). Yet the licenses themselves have individual expiry dates that can vary between licenses depending on when they were first assigned to a camera. The Meraki documentation specifically says that the licenses are treated as per-device even when on a co-term dashboard (https://documentation.meraki.com/MV/Initial_Configuration/MV_Cloud_Archive😞
I have a customer whose dashboard expires in November 2023, but they have 7 x Cloud Archive licenses show an expiry of October 2023. They need to get 7 new Cloud Archive licenses a month before the co-term dashboard expires.
But this same customer has 10 x Cloud Archive licenses that don't expire until 2025. Presumably, we wouldn't need to purchase these until closer to their expiry date.
But in trying to come up with an order that will renew/add 7 new Cloud Archive licenses to replace the ones they need to update in October, the system resets the quantity of Cloud Archive licenses shown in the co-term license count, even though the CA licenses aren't co-term (or are they? Why does the documentation say they're not? Why does the Cloud Archive have individual expiry dates depending on their term and when they're assigned, if they're tied to the co-term date of the dashboard).
Meraki support is saying that they need to renew 17 x Cloud Archive licenses when they do a co-term renewal to keep the quantity of licenses in the dashboard the same as what they're using; but if the licenses are treated as per-device with their own expiry, why are they tied to the co-term dashboard and license count at all -- adding new devices to the dashboard doesn't affect the CA licenses' expiry date because they're not co-termed with the rest of the device licensing.
This is in a co-term dashboard and the CA licensing doesn't (AFAIK) have a per day SKU to extend the licensing. AFAIK the per-day SKUs are only used in per-device dashboards.
From the documentation, CA licensing is treated as per-device, but the majority will be in co-term dashboards since that is the default. But the CA license expiry dates are never going to match to the co-term date since they don't start burning value until they're applied to an MV camera. My customer has 7 x CA expiring in October, their Meraki MVs/MRs expiring in November and the other 10 x CA licenses indicating they don't expire until February 2025. Yet Meraki Support says renew all 17 or there will only be the 7 that I need to renew now.
The problem is that there's no leeway for co-terming the licensing. If they go without the 7 x CA licenses for a month, or use a trial license (not even sure they offer those for CA), they're still going to have to -- again, based on what Meraki support said -- renew all 17 CA licenses at the same time as the MV & MRs, despite 10 of the CA licenses indicating they're valid until 2025.
Regarding, Plan B -- according to the documentation: "When a cloud archive license is removed from the camera, the Cloud Archive functionality will continue to work for 24-hours from the time of un-assigning the license. This is meant to allow changes to your cloud-archive retention period without losing the previously stored video."
Since the cloud archiving is a cost item for Meraki, since they're pushing the video to a cloud service (Amazon or the like), I don't think they're going to give 30 days grace. Anyway, that still wouldn't solve the issue of being told to renew 100% of CA licensing despite 10 of them not expiring until 2025.