Camera Stream Slow To Load

[NJacobe]

Hello Everyone,

  In the past couple of weeks we have noticed that the cameras are taking much longer than usual to load. Normally they will take a few seconds, not it can be 30+ seconds to load and sometimes a page refresh is necessary. We have Meraki end-to-end (Camera to Firewall) and haven't made any changes. This happens both on-site (even on the same switch as the camera) and off-site. This seems like it's new to v4 but I cannot be 100% sure of that. 

Any thoughts or suggestions? It's both on MV21 and MV71 models. 

Thanks! 

[NolanHerring]

What firmware version are you running? How many cameras?

Are you able to try a complete reset on one that is having this issue, wait for it to come back up and try then.

I had issues with an MV72 and after doing a hard reset everything has been solid, including fixing terrible audio issues I was having.

[NJacobe]

It says it's on version 4.0 and up to date. It's will all of my cameras not just a specific one or a specific network. 

I can try and reset on but most of them are going to require a lift to get to and that is not practical for as many cameras as we have. 

[NolanHerring]

I would try version 4.3 if you can. I've heard and seen very positive reviews so far for it. Worth a shot at least. You can contact support and have them upgrade just a single one that is having the issue from 4.0 to 4.3 and see if it makes any difference.

[NolanHerring]

Yeah if its all cameras then disregard my reset idea. I would highly doubt it would be that

[NJacobe]

4.3 does mention a fix for streaming issues with MV71/21 so I am upgrading a few of them now. 

Should be quick to see if that is the fix or not. 

[NJacobe]

And that was quick, still no dice. Takes 45-60 seconds to load 1 camera. 

[NolanHerring]

Are you sure the device finished upgrading and rebooted?

If so, then at this point you might want to contact Meraki support.

Maybe if they move your ORG to a new node it might improve? But if its happening on LOCAL LAN / same switch then I'm not sure at this point.