mx 64 blocking website

[abdallah-essam]

Dears, 

I have an issue with the specific website "portal.shelvz.com" MX 64 is blocking it however I am whitelisted without any restrictions, also I added it on content filtering as "allowed URL list" but the issue still exists. 

[alemabrahao]

It's listed as Computer and Internet info, what firmware version are you running?

[abdallah-essam]

This firmware version "MX 16.16.5 " also we didn't block this category so I don't know where is the issue 

[alemabrahao]

Strange, I have a MX64 too and for me, It's working fine. I'm running version 17.10.

Try update for the new version 16.16.6 and test again.

[RaphaelL]

Is it showing as blocked in the eventlogs of your MX ?

[abdallah-essam]

No, just  the event dropped without showing any details 

[RaphaelL]

If the website is blocked but no event is shown on the MX then it is not a matter of content filtering. Probably check your firewall rules on the MX and run a packet capture to confirm the blocking.

[abdallah-essam]

Also, the main website "www.shelvz.com" is working fine without problems 

[alemabrahao]

@abdallah-essam,

Can you show the print screen? I know that this doesn't make sense, but do you have a Layer7 rule created or, a group policy applied on client or VLAN?