employee had vpn configure a while back and everything was working fine. Up until today, in randomly stop working and the employee is getting error code 809. Tried the different troubleshooting steps in this article https://documentation.meraki.com/MX-Z/Client_VPN/Troubleshooting_Client_VPN#Windows_Error_809, still can't connect. Other employees in the the same remote location are are able to connect just fine, but they are using macs instead of windows pc. The issues is coming from a windows 8.1 OS.
Checked and no new software were installed recently. To me it seems to be isolated to the users machine. I'm out of ideas on what to check or troubleshoot this issue.
Still having the issues. Seems all other version of windows and mac are able to connect just fine. Tried the command suggested and that didn't work either.