Whitelisting problems

[Keds]

I cant access websites even though the selected computer is already whitelisted.

[BrechtSchamp]

• Have you undertaken any troubleshooting steps?

• Was it working before you did something?
• Is this isolated to a single client or multiple...

[Keds]

it was working this morning then suddenly, we cant access sites like youtube, i tried whitelisting all the devices but to no  avail, now we cant also update different softwares or anti viruses because in our recent group policy it's denied. i tried whitelisting again but to no avail again. this is multiple clients im talking about. thank you

[Network-dad]

Are you blocking via content filtering? did you try whitelisting a single site then try to get out so said site?

[Keds]

yes i tried for example youtube.com but i cant still access it, im just frustrated because this is the first time we encountered this problem, were using this mx appliance for more than 2 years now sir,

[Network-dad]

What about firewall rules? have any layer 3 or layer 7 rules been changed lately? 

[Keds]

we dont have any changes in our rules lately, im just suprised that this happened, yesterday and early this morning we can still access those websites. i just cant figured it out why suddenly even though we put some equipments in whitelisted group they cant still access or even have their software update started.

[Network-dad]

How are you Whitelisting are you doing it on the client page or via Group Policy? On the client page, I don't think whitelisting will whitelist for content filtering.. I believe it has to be done by Group Policy in Meraki. 

[BrechtSchamp]

@Network-dad I believe it does.

Check this page:

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Blocking_and_Whiteli...

@Keds maybe have a look through this:

https://documentation.meraki.com/zGeneral_Administration/Tools_and_Troubleshooting/Troubleshooting_G...

[Network-dad]

Where have you whitelisted them on the MR or MX?

[Keds]

MX sir, i just dont know what happened, suddenly we cant access to some denied websites in our group policy even though i put that computer in the whitelisted group.