VPN Connectivity issues.

[Mugiwara]

Hello All,

We have two networks, network 1 is the primary with the uplink and network 2 is the secondary. We configured the VPN on the secondary then we configured the policies to enable ports 4500 and 500, and initially it seemed to go, then later we removed the VPN policies for testing, then putting them back in nothing worked anymore, on windows event viewer we get 789 as an error.

Can someone help please?

Thanks in advance.

[alemabrahao]

I think you can give us more information, like MX model, software version.

Here is the troubleshooting guide.

https://documentation.meraki.com/MX/Client_VPN/Guided_Client_VPN_Troubleshooting/Unable_to_Connect_t...

[Mugiwara]

we have mx68 as security appliance.

[Malwina]

The troubleshooting guide should be accurate for MX68 security appliance 🙂

[Mugiwara]

can I have the link for the guide? 

Thanks

[alemabrahao]

https://documentation.meraki.com/MX/Client_VPN/Guided_Client_VPN_Troubleshooting/Unable_to_Connect_t...

[Mugiwara]

we got this messages  in meraki event log

[PhilipDAth]

Is this using the Microsoft client VPN?

Only the primary WAN interface on the MX will respond to client VPN unless there is a primary WAN failure, in which case only the secondary WAN interface will respond.

[Mugiwara]

yes we are using Microsoft client.