Unreachable for 6 days

[RM89]

Hi,

I have 3 MX67C-WW, 1 of them appears as unreachable despite being connected to the internet.

He's been online before, suddenly he's like this.

I ask for help in solving this problem.

[CptnCrnch]

Which version are you running on these boxes? Guess your fastest option is opening a case with Meraki.

[RM89]

Hi CptnCrnch,

Thanks for your response.
I'm running MX version 17.10.2. What is the procedure for opening a case with Meraki?

[Bo_Tang]

Here is the procedure

https://documentation.meraki.com/General_Administration/Support/Contacting_Support