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Primary uplink status change Frequently

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Here to help

Primary uplink status change Frequently

Hi Kudos, 

 

we are using MX64W and now facing issue , now daily we found the Primary uplink status change log frequently which is disrupted the user. 

 

andydaniel_1-1574664554960.png

 

andydaniel_0-1574664432128.png

 

daily will happen more than 5 times.

anybody knows how to fix this, and can help to explain what is the condition the uplink will change?

thanks

 

 

2 REPLIES 2
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Meraki Employee

Re: Primary uplink status change Frequently

Hi,

 

These primary uplink logs indicate that the connection is failing over to the cellular. If you looked at the uplink statistics of your Appliance, you will see historical information regarding ping to 8.8.8.8 (by default) and its latency. If you are seeing packet loss and it is consistent with those event logs, then please check with your ISP as you may have an issue with your Internet connection.

 

https://documentation.meraki.com/MX/Firewall_and_Traffic_Shaping/Connection_Monitoring_for_WAN_Failo...

 

You can also add the gateway IP on Uplink statistics so that it would tell you whether you are losing LAN connectivity or only to 8.8.8.8 when you are seeing these events.

 

hope this helps.

Please hit kudos if you found this post helpful and/or click "accept as solution" if this solved your problem.
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Kind of a big deal
Kind of a big deal

Re: Primary uplink status change Frequently

It can also happen if the link is overloaded and dropping packets.

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