We use Merkai MX devices for trials that take place all over the country.
we will configure an MX, switches, APs, etc in our home office, fully test, then ship the "Trial Kits" to hotels, offices, short term rentals, etc.
When we configure the kits the MX68 obtains a WAN IP through DHCP and all works fine.
we configure everything and ship.
then, when it arrives on site it doesn't 'work'.
It appears that the MX68 is holding on to the DHCP from our main office.
so far having the onsite tech do a factory reset on the router is the only way i know of to make it work.
is there a better way?
do i need to update my runbooks to include a factory reset on-site and start shipping with a paperclip?
thanks for your input