Meraki MX64 ownership change to be able to register - add in new account.

onsmartech
New here

Meraki MX64 ownership change to be able to register - add in new account.

error    The following devices are already in use

 

How to change a device it was previously register under different  IT company no longer providing IT support to hardware owners.

2 REPLIES 2
pkinnison
Here to help

Re: Meraki MX64 ownership change to be able to register - add in new account.

If you have access to the existing dashboard you should be able to unclaim the serial number from one organization and add it to another.    This brings on some problems as well because to unclaim a device it has to be completely removed from any networks in the organization.       After you unclaim it you should be able to claim it into you new organization and then add it to a network.

 

A better solution may to work with you support team and see if there are options for a company transition of the Organization that contains all of the devices.

 

Thanks

 

PhilipDAth
Kind of a big deal

Re: Meraki MX64 ownership change to be able to register - add in new account.

You should ask the existing IT company to add a new administrator that you nominate (which could be yourself - there really should be someone in your company that has adnministrator rights if you own the kit).

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