MX67 Device disconnected

AmandaM
New here

MX67 Device disconnected

Hi! Our firewall was originally setup by an outside company (we no longer have contact with them). We moved our office and got a new internet provider. What steps do I need to take to get the device to show up on the dashboard again? The firewall currently shows an Amber light and the ports are all flashing green. I have read the Troubleshooting page that it references, but am coming up short on next steps. This is basically a hands on learning experience for me.

1 Reply 1
Ryan_Miles
Meraki Employee
Meraki Employee

Do you know if it had a static IP on the WAN port? If so and you changed ISP's you will need to either reset it to use DHCP or a new static if this new provider is providing one.

 

You can set the WAN IP using the local status page of the MX https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

Ryan

If you found this post helpful, please give it Kudos. If my answer solves your problem please click Accept as Solution so others can benefit from it.
Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels