MX WAN Failover times

[rsage_voda]

Does anyone know if Meraki can or will amend the failover mechanism from the backend to speed up failover times. I have a customer office where the MX is behind a SP router. The WAN into the router failed and the customer reported failover to the backup Starlink was nearly 5 minutes. Meraki docs explain this is the default action.  

Customer has asked if this can be amended.

[alemabrahao · Accepted solution]

Meraki’s current failover mechanism for MX appliances is based on link monitoring and VPN tunnel health checks, and the default behavior is indeed conservative to avoid flapping. The typical failover time of 30 seconds to several minutes (often closer to 2–5 minutes). It waits for multiple failed probes before declaring the primary WAN down.

Connection Monitoring for WAN Failover - Cisco Meraki Documentation

Unfortunately, this timing cannot be changed by the customer or by Meraki Support

[Ryan_Miles]

While it comes at a cost if you have the SDW license and use a SD internet policy you can get the failover to be nearly seamless. 

[rsage_voda]

Ryan  - thanks I have looked at the cost and it would be some cost. A single 3y MX450 SDW license is $38K before discounts. 

[Ryan_Miles]

For sure it's a hurdle. Another option, although it also comes with a compromise of reduced term length, is to have Support convert the license to SDW from whatever tier it's using now.