MOS degradation

[StevePF]

Hi, 

is anyone seen service degradation and all you can find is MOS degradation on the VPNs?

Starting Jan 11, we have about a dozen MX68 on 16.16.6 with that behaviour.  The trouble either disappear or move to another VPN on the same MX (we run 2 internet access with 2 hub for each MX).

Thanks

Steve

[alemabrahao]

Have you tried installing the latest version 16.16.8 patch ?

[StevePF]

Hi, no but we are planning to go to 17.10.2.  It's on ou lab at the moment.

[PhilipDAth]

Are the units affected using the same ISP?

[StevePF]

Hi,

We were able to correlate the VPNs MOS degradation with a single Internet service provider at the spoke sides. Turns out a core router, between two Internet service providers, was dropping some packets (on the spokes side Provider A and the hubs side Provier B). The core router in trouble was common to both hubs but only in line with Provider A network. Our other sites that used other service providers were not impacted. So, mystery is solved.

Just too bad the MX offer limited ping test.