Forbidden 403

[TLO3346]

Hello, 

I have a client that is using Laser app at https://www.laserapp.com/

However, when he's connected to the Meraki client VPN, it gives a 403 forbidden error intermittently.

I've checked the firewall rules, added the specific site in content filtering and checked the separate VPN firewall too.

Nothing is set to block anything but it only occurs when he's connected to the Meraki network (it doesnt have to be a VPN, he can be in the Meraki LAN and still see this).

Any insights on this matter? 

Thank you. 

[Inderdeep]

@TLO3346 : Can you show me Layer 3 and Layer 7 Firewall rules ?

[TLO3346]

Layer 3 is just Any Any

This is Layer 7

[DarrenOC]

Hi @TLO3346  - did you get any further with this one?

A PING out to laserapp.com resolves to 18.210.183.211 so your L7 country firewall rule isn't being hit.  Neither are the remote IP ranges that i can see that you have configured.

What does a packet capture show when you try to reach the url?

[Inderdeep]

i saw two A records with the IP for this domain and yes i dont see any remote IP ranges configured as well with these two IP range. 

[TLO3346]

Hi all,

I found out that if you try to connect to the site too many times in a certain time period, the site initiates the Forbidden.

So not Meraki's fault. Grr..

Thanks to everyone looking into it regardless...

[Inderdeep]

@TLO3346 : Really ? Hope you restored