Dreaded "Unable to fetch config" Return's on latest firmware version 16.16

Shakermaker81
Conversationalist

Dreaded "Unable to fetch config" Return's on latest firmware version 16.16

Shakermaker81_0-1655396542484.png

 

Hi All,

 

We had this problem on a regular basis with our MX64 apliance's on firmware version 14 and then version 15 seemed to fix it ( not had this problem on 15 that I can remember ), updated our MX64's about a month ago to version 16.16 and I have now just come of the phone to support for the 5th time now since we upgraded.

 

This is massively frusrtating as it takes the whole site down and when I've got manangent on my back because our retail store's are losing money in the process it's not good.

 

Or is this a ploy to push people to upgrade to newer MX's I wonder?

 

Rant over.

 

Thanks,

1 Reply 1
PhilipDAth
Kind of a big deal
Kind of a big deal

My understanding was that 16.16 was meant to have the final fix for this.  Have you had it happen upgrading from 16.16 to a newer version?

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