Alemabrahao, we're a wholesale MSP (we sell to partners and service providers, not end-customers) so we're one sales organizational layer removed from the Cisco AM. It would take days before I can get a response from them. And my Cisco partner manager and his engineer are located in Europe and besides the time zone difference, they also sometimes take a few days to get back to me. Therefore, coming to the Community is quicker and more effective for us.
Hope this answers your question.