Content Filtering not working

[zerkerotz]

Found out that content filtering on organization MX appliance not working after switching to Talos. Any domain/url added either on the Block or Allow url options not working as it should be. For testing, created group policy with wildcard * entry (to block all websites) on the Block URL option but still any website accessible on user PC.

Anyone with a similar issue encountered? How do you resolve such case?

Thanks in advance.

[Malwina]

What firmware version is the MX appliance currently running?

Are the affected devices/users under a specific group policy? If so, could you confirm the policy assignments and any custom URL or wildcard entries?

Have you tried any specific domain tests (e.g., blocking example.com) without wildcards? If so, what were the results?

It is likely you would need to contact Meraki Support. 

[zerkerotz]

Hi Malwina,

We have mix firmware version base on MX model like MX 18.211.2 & MX 18.107.10 but all have the same case.

Either the device/user is under a group policy or getting the global policy same result, Block & Allow url option is not working. But the category base blocking seems works.

Already raise a ticket to Meraki support still waiting for their feedback.

Thanks.

[PhilipDAth]

When you add an entry like this, it only applies to new flows.  This makes it seem like it takes up to 10 minutes to take effect.  Did it start blocking after 10 minutes?

[zerkerotz]

It's almost 24hours passed but still not working as per testing. 

Thanks.

[JpAlvesCroce22]

Hi @zerkerotz , it's a pretty simple question, but did you check that the user's device does not have a permissive policy applied (Whitelist)?

[zerkerotz]

No permissive policy. Also tried to create new group policy with a block all url but still any websites are accessible in client side. Category base blocking is working.

Thanks