cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't connect Client VPN from iPhone 12.

AP7
Just browsing

Can't connect Client VPN from iPhone 12.

Can't connect Client VPN from iPhone 12.
i have tried outside wifi and also tried using phone data i keep gettin following error "The L2TP-VPN server did not respond."
i have followed the guide from here https://documentation.meraki.com/MX/Client_VPN/Client_VPN_OS_Configuration#iOS

here is event log

Non-Meraki / Client VPN negotiation msg: unsupported ID type 5
Non-Meraki / Client VPN negotiation msg: failed to pre-process ph2 packet (side: 1, status: 1).
Non-Meraki / Client VPN negotiation msg: unsupported ID type 5
Non-Meraki / Client VPN negotiation msg: failed to pre-process ph2 packet (side: 1, status: 1).
Non-Meraki / Client VPN negotiation msg: unsupported ID type 5

5 REPLIES 5
PhilipDAth
Kind of a big deal

Re: Can't connect Client VPN from iPhone 12.

What country are you and who is your carrier?

 

Can you connect using the same carrier from another device?  It doesn't work via some carriers.

AP7
Just browsing

Re: Can't connect Client VPN from iPhone 12.

USA. T-mobile.  on iphone 12 doesnt work. on Android galaxy 9+ works fine with tmobile data

PhilipDAth
Kind of a big deal

Re: Can't connect Client VPN from iPhone 12.

T-mobile only supports IPv6.  You need IPv4 for the client VPN to work.

AP7
Just browsing

Re: Can't connect Client VPN from iPhone 12.

on tmobile galaxy 10 it works fine

Condin
New here

Re: Can't connect Client VPN from iPhone 12.

I used a proxy (PIA in my case) vpn profile first, then used the meraki profile and it worked.

 

🙂

 

 

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.