AnyConnect failed authentication for new connections

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AnyConnect failed authentication for new connections

I'm having an issue with VPN client connection that use AnyConnect software. Every couple of days, new connections are rejected when put user/password and only recharges the authentication pop-up. It's a Meraki MX100 with firmware 17.10.2 with 2 WAN connections; WAN2 it's for VPN with public IP (and also it's the main output) and WAN1 it's with DHCP from the carrier. 

 

I discover the workaround that if I change Main Output to WAN1 and after a couple of minutes I rollback to WAN2, connections are accepted again. TAC it's already checking this, but has half month in this issue and the operation it's getting affected.

 

Are anyone with a similar issue?

 

GBN_0-1668007254761.png

 

4 Replies 4
Jwiley78
Building a reputation

Try using public IP instead of DNS name.  If you are load balancing your WAN connections then it could result in the DNS translation not working correctly.

I already try using both and it's the same behavior.

alemabrahao
Kind of a big deal
Kind of a big deal

Version 17.10.2 is not a stable version. Try with 16.16.6.

 

I performed tests with 17.10.2 and It has issues about performance.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

I was thinking about that, the only issue it's that versions under 17 are vulnerable to the AnyConnect issue that happens two weeks ago.

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