Unable to attach Meraki network to Australia-1 CloudHub

[Sankar_V]

Hi,

   I'm trying to assign one of my Meraki sites (personal org) to the Australia region, but it fails with the "region Australia-1 is not a valid region" message! I was able to attach my network to other regions in the US in the past. Since the complete package is now available in Australia, would like to change my region.

I detached the site completely from the dashboard and attempted to attach it again but couldn't! I'm able to attach it to the Asia-1 region without any issues! What am I doing wrong?

-Sankar

[Gary_Geihsler1]

For clarity CloudHubs are different than Regions in the Secure Connect world. CloudHub is the legacy Cloud On-ramp capability. Regions are using the newer enhanced cloud native headend service (CNHE) with additional features and throughput. You need to remove your Cloud On-ramp deploy in order to deploy to the Australia-1 Region. 

[Sankar_V]

Thanks Gary! I'll try this.

[Sankar_V]

Hi Gary,

     This issue was fixed after working with the SC support team to get the legacy cloudhub setup. I can see a successful VPN connectivity status from my MX hub to Melbourne and Sydney SC DCs.

However, the tunnel status has remained "Inactive" in the Secure Connect dashboard ever since despite sending the internet-bound traffic to Umbrella as seen in the packet counters of both tunnels and activity search.

What else can I check to see why the tunnels never appear "Active"?

This is the screenshot of the packet counters.

 

[Gary_Geihsler1 · Accepted solution]

The connections via AutoVPN will not show as active in the Umbrella>Network Tunnels page. Check the status of AutoVPN connections in the Meraki dashboard.