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the APP application don´t pass the connect and update screen

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the APP application don´t pass the connect and update screen

I´ve install a meraki go ap with the APP. Now I tried to install a new meraki go ap with different account and after scan the serial number of the new AP I am stack in the next screen: "connect and update". The app its trying to detect the new AP and It´s found a problem and the only option I´ve got is retry.

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Meraki Go Team

Re: the APP application don´t pass the connect and update screen

Hi!

 

Sorry to hear you having trouble setting up your Meraki Go AP. 

 

If you're still encountering problems and can't get to the home page on the APP to raise a case with support, you can raise a case by going on your browser to:

https://account.meraki-go.com/go/portal/products

 

Once logged in click your profile name in the top right and then click Contact Support where one of our engineers will be happy to help!

 

Best Regards,

 

James