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Is Maraki GO Support still live?

Comes here often

Is Maraki GO Support still live?

I've sent an email for support and also tried to ring them, no one has got back to me.

 

Should I be returning my equipment and get my money back? 

 

Thanks in advance.

6 REPLIES 6
Getting noticed

Re: Is Maraki GO Support still live?

Did you ever get answer to your email?

 

The fact that no one has commented here either should tell people what to expect when it comes to support for Meraki Go products.

Meraki Go Team

Re: Is Maraki GO Support still live?

@Sl1m-007 - 

 

Have you received any response on your support ticket yet? Do you have a case number you can DM me? I will work with our support manager to be sure all support tickets are responded to in a timely fashion. Please let me know if you have any issues or questions that I can help with and I'm sorry for the non-responsiveness.

James Wilson
Meraki Go | Americas Theater
Comes here often

Re: Is Maraki GO Support still live?

Hi there,

 

It’s taking ages for someone to contact me back and forth. 
I don’t feel happy with and thinking of returning the equipment. 

Meraki Go Team

Re: Is Maraki GO Support still live?

I totally understand your frustrations but assure you I am working to address the support issues you're experiencing. I've just sent you a private message in hopes of working with you to resolve the technical issues you're having with the product but nonetheless I apologize for the lack of support and communication you've received thus far.

James Wilson
Meraki Go | Americas Theater
Comes here often

Re: Is Maraki GO Support still live?

Hi James, I sent you an email back on the 16th of January 2021 and it is Wednesday 20th January. Still no response.

 

 

Meraki Go Team

Re: Is Maraki GO Support still live?

@Sl1m-007 -

 

A Meraki engineer will be reaching out later today to help resolve your issues. I received your email but not until late yesterday after returning from the long holiday weekend. Thanks!

James Wilson
Meraki Go | Americas Theater