Have you received any response on your support ticket yet? Do you have a case number you can DM me? I will work with our support manager to be sure all support tickets are responded to in a timely fashion. Please let me know if you have any issues or questions that I can help with and I'm sorry for the non-responsiveness.
I totally understand your frustrations but assure you I am working to address the support issues you're experiencing. I've just sent you a private message in hopes of working with you to resolve the technical issues you're having with the product but nonetheless I apologize for the lack of support and communication you've received thus far.