I can't login to my Meraki Go account

Solved
FXB
New here

I can't login to my Meraki Go account

Hello,

I explain to you
I purchased Meraki Go access points.
So I created an account on the web.meraki-go.com platform.
Then I configured my Wi-Fi networks and my APs.
However, the problem arrives when I realize that I made a configuration error.
When I return to the Meraki Go platform, I'm asked for a verification code with the email address.
However, my Google account has since been blocked and is completely inaccessible.
I tried to reset the APs but as soon as they regain Internet access, they return to their platform configurations.
Is there a way to cut the link between the cloud console and the APs ?

Thanks for help !

1 Accepted Solution
Xydocq
A model citizen

hello @FXB 

 

Sorry to hear you're having problems. You'll have to file a ticket with support to resolve the issue.

Since you're unable to access the app send them an email to support@meraki.com

 

cheers

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1 Reply 1
Xydocq
A model citizen

hello @FXB 

 

Sorry to hear you're having problems. You'll have to file a ticket with support to resolve the issue.

Since you're unable to access the app send them an email to support@meraki.com

 

cheers

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