I am a new owner/user of Meraki Go: 1 x GX20 and 2 x GR10’s.
Having successfully completed setup earlier this week, and finally “dialed in” as of yesterday, I was pretty pleased with my new network.
This morning, my internet provider (Xfinity) had an outage in my neighborhood. They came back online within 30 mins., and much to my chagrin, I am still not back up and running on my Meraki Go gear.
My GX20 will not reconnect to the internet the way it was prior to this morning’s outage. I have spent hours online and on call with Xfinity, and we’ve troubleshooted everything they know how - multiple modem restarts, verification that my modem is functioning with other network gear, connected my laptop directly to the modem and get internet, etc.
FWIW: my modem is a Netgear CM1000.
I have performed multiple resets of the GX20 by unplugging, waiting several moments, and replugging back in. I have done 2 “factory resets”, and I have unplugged all other wired connections to ensure nothing else in the network might be contributing to the issue.
Bottom line: I’m stuck with the perpetual Orange LED status light of death.
i have been back and forth with Meraki Go support on email, but there has been no meaningful contribution toward resolution, thus far - only rudimentary troubleshooting steps, most of which I’d gone through prior to their suggesting.
Last couple of thoughts:
- When I called Xfinity there was an automated message stating that they’d performed “upgrades” in my area, earlier today. Is it possible they’ve affected some change(s) that has rendered an incompatibility with my Meraki Go gear?
- I have set my old network back up (Netgear CM1000 —> Apple Time Capsule) and it is working flawlessly, even after today’s shenanigans, so it seems this is an issue specific to Meraki Go (GX20)
- The Meraki Go App continues to indicate that all of my gear is “offline” and has been since this morning’s outage. I have no connectivity to any of my components whatsoever. See screenshot, attached:
