I am still curious who you ordered/purchased from and what products. Are you a Cisco partner or an end customer? I think if you could share a bit more detail it would help anyone who comes across this post.
I am a small Cisco reseller and order through Tech Data and Ingram Micro in the US. I have had good results asking them to chase down back orders and order statuses, etc. I have even replied to the Meraki order emails and had responses although I would not rely on that as a primary contact method.