In the past Meraki support has been great in AUS with wait time with a max of 10 minutes.
In the past 3 months the wait times are ridiculous. out of 10 calls I have had to wait 30 minutes + to get through.
This is all unchangeable time to the client and just wasting partners time.
this issue needs to be fixed urgently how can we get network down emergency's fixed quickly if wait have to wait 30+ min just to get through.
I have to concurr. I don't ring support that often, but the response time is typically not that good.
I'm currently on hold for North America tech support. So far I'm at 1 hour and 34 minutes of listening to a loop of music.
@AN That doesn't sound good, you might be quickier in opening a supprot ticket. I would also let your account manager know as you should not be waiting that long for someone to anwer a support call.