Excellent support

[cmr]

Over the last week I've had reason to log tickets and call the Meraki support team.  I'm posting here as each time I've called I've been connected to a person who understands the issue in less than ten minutes, commonly in less than five.

Today I had a particularly good call with Carlos who not only helped me solve a very wierd issue, but resolved another ticket I'd logged along the way.

Top marks all round 👍

[Frank-NL]

Kudos I’ve always had good experiences as well with Meraki support engineers. Dedicated on solving the problems not on closing the cases

[DarrenOC]

Well called out @cmr .  People have often called their support into question but like yourself I’ve never had an issue with it.

No first line, straight through to an engineer who immediately works on the case.

[BlakeRichardson]

Likewise never had an issue with Meraki support. Although I've always logged tickets via email as I've never had an issue serious enough to require urgent assistance. 

[Brash]

Good to hear the positive feedback and I hope this thread makes its way through to the support teams.
All too often support will hear negative feedback, or no feedback at all.

I've not had to open any urgent cases so far but all the cases I have opened have been handled with solid technical knowledge and professionalism.