Anyone have any tips of escalating a support problem? I've had two tickets in the last year that have drug on forever and the techs give me the run around. I keep expecting to speak with a manager or level 2 or something, but that never seems to happen. Sales reps have been zero help so far too. Any success stories getting better help?
When something is going really bad I always call our Cisco resp, not only the meraki resp. And afterwards, both times something was happening...
Looks like several of your cases are waiting on a fix from our developers. I went ahead and messaged all the Support Engineers handling your cases to make sure you are updated ASAP. If you have any specific questions regarding any of your cases, please feel free to DM me.