Common Troubleshooting scenarios

[Prabhu1906]

Hello All, kindly help with the common troubleshooting scenarios coming across MX, MS and Wireless LAN.

[rhbirkelund]

You really need to be more specific.

If you are looking for material to study for upcoming Meraki exams, you'd might want to have a look here, https://community.meraki.com/t5/FAQ-and-other-resources/ECMS-Exam-Self-study-Guide/ba-p/95926#4

[PhilipDAth]

Here is a link to the troubleshooting documentation.

https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting 

[Prabhu1906]

Hello All, 

I was looking very common issues the users face. Some of which are as listed below.

 DHCP Request Failure
DNS Failure
Authentication Failure
Wi-Fi Disconnections
Low SNR
Packet Drops

[xaviervalette · Accepted solution]

Hello @Prabhu1906 🙂,

In addition to the tshoot tools provided by the Meraki Dashboard,

For wireless related issues (DHCP, DNS, 802.1X, ...), you can use the Meraki Health feature by going to the Wireless > Access Point > Health tab:

If you need more details on those issue, you can navigate to the Timeline tab:

It will give you the RCA (Root Cause Analysis) for some common issues, with clear guidelines.