CMNA licenses expire today

[ang]

i've been desperately emailing promorenewals@meraki.com since Apr 7 with no response.  my licenses expire in a few hours.

I've read and followed all the instructions.  I currently work at an authorized meraki reseller.  my promo gear was received in 2019.  i have a MX64 MS120 MR33 (and 100x SM licenses).

i emailed certifications@meraki.com over a month ago to update my email address from the previous reseller i worked at to the current one.

as far as i can tell I'm eligible for renewal.  but i haven't received the link to verify my equipment is not used for customers.  in fact i haven't received any response from promorenewals. 

how do i get my licenses required under CMNA please?

[rwiesmann]

Licenses will be auto renewed. check out this link

https://trainingevangelism.zendesk.com/hc/en-us/articles/360014840598-CMNA-Refresh

...if you fullfill the requirements:

**CMNA Refresh License Requirements:

**Your Dashboard Organization needs to be compliant, so all devices need to be licensed. The licensing also needs to be active and not expired. Compliant Organizations are those which have a CMNA promo license key applied, have 12 or fewer applied licenses and have active/current licensing. The program will not renew non-compliant Orgs, or those that are partially licensed or expired.

To contact promorenewals@meraki.com. is certainly the right thing to do...maybe needs some time till they answer.

If all this does not help...I would contact my sales rep of Meraki.

hope it helps

roger

[ang]

ya thanks roger i've definitely reviewed that link as well as any other links that has CMNA in it.  i've tracked how it went from refresh webinar to no refresh / auto renew...  i followed all the instructions but in the end nothing was done and now my dashboard says my licenses have expired since last night.  i guess i'm in the grace period for now but the fact that my licenses expired already suddenly puts me ineligible for renewal.  this really sucks.   now i have a month to figure out what to do with my network.

[ang]

I still haven't received any response from promorenewals@meraki.com despite emailing daily since Apr 7...  😞

My network will shut down in 2 weeks....  😞

[IngSuzzy]

I’m in the same situation, do you still shut down? Could you renew the promo gear?

[ang]

CMNA / support team manually renewed mine a few days before grace period ended.

promo renewals never responded to me.

[IngSuzzy]

Im glad to inform, that although I was on period grace, just 2 days, i send the email to promorenewals@meraki.com this saturday when i see that my organization has not be auto renewed, today (monday) i got a notification that I'll be receiving an email with the confirmation order to renew the organization, and it came and now my organization is licensed to 2025 😁