*** I posted this original in a different thread and not sure where I should post so I apologize for the duplicate post, please delete if I'm breaking any rules***
Hello and sorry that I have no ideal where to post this. I thought I'd try this message board for some insight my wife is having with her work Meraki Z3 router. I apologize as I don't know where to search for an answer correctly or where this should be posted ahead of time.
So my wife is working at home and provided a Meraki Z3 router that is VPN secured. We originally had it connected into our Netgear Nighthawk RAX43 wireless router. The way our network was set up was the following
ISP modem - Netgear Router - Meraki Z3
Every 3 hours her service would be interrupted at the :29 mark (8:29, 11:29, 5:29, etc). This would in turn also interrupt the entire house service.
Our ISP has been helping us trying to isolate the issue and find a solution. This morning, I decided to connect the Meraki direct to the modem and left our Netgear disconnected. Since this morning the service was not interrupted at all. We're waiting to see if it gets interrupted again at the 11:29 mark.
For the record also, before we moved we had the same set up on a Linksys router and also experienced this issue before upgrading.
Is this a known issue that has a resolution? I'm not a tech savvy person when it comes to network config, firewalls, or anything. I was wondering if I bought a switch and set one port to the Meraki and the another to the Netgear could resolute our issues?
I thank anyone for some insight.