Technical support

[Indio]

Can somone tell me if there is a Meraki technical support license sku. In preparing to order hardware I weanted to make sure I included all licenses required as well. Trying to figure out the Meraki's SKU's not an easy one especially when there's not much published with SKU's. I've alreday figured out that I need a per deveice license. But when I try to add a RMA license I receive the following:

• RMA Only service orders are not valid unless accompanied by a Software Support contract or the product purchased includes access to Cisco Technical Support. (CS664)

Using the Cisco configurator tool in putting together my order for Meraki. If there's a better tool please someone point me to it.

Thank You

Indio

[Ryan_Miles]

The license for each Meraki device includes Technical Support (web, email, phone, RMA).

Building a quote should just be:

Meraki device type (SKU) and quantity

The same device type and quantity of licenses at the desired term length (1, 3, 5, 7, 10 year)

[Indio]

I don't need to apply for RMA then? Is RMA automaticly include when I add the enterprise and advance licenses for each switch and AP, respectively?

[Ryan_Miles]

If a device needs replacement you open a Support case and it happens.

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an...

[Indio]

Thank you for all the information.

Truly appreciated.