Discrepancies in Client Usage data on Health tab

[simpsonj]

Good day,
I am noticing a major difference in data usage of the same client if I select - Network Wide -> Monitor -> Clients.

If I select Clients -> all -> for the last 30 days I see a client using 29.52GB however if I change this to he following Clients -> only security appliance clients -> for the last 30 days its shows the same client using 51.19GB (the client is an iPhone). This is the same for every client but just using this one as an example.

Can anyone please explain why the huge difference?

Thank you.

[alemabrahao]

The Usage sent and received numbers relate to the selected time interval next to the graph at the bottom of the page. These numbers are updated periodically with the cloud controller and are compounded between disconnects and reconnects. 

Note: Depending on the selected time interval, the Client Usage can take around 20 minutes to be compounded and displayed on Dashboard.

I suggest you open a support case.

[KathleenJ]

I see that you asked this question a week ago, was support able to assist you?