Hello Meraki users,
I have recently discovered on our older Meraki iPads, that any command send to the iPad gets stuck in the pending state. I kept the user logged in while waiting for the commands to run. The commands I tried were:
- Update Profile
- Lock Device
- Restart Device
Some of the automatic commands such as TokenUpdate or Profiles refresh do appear to progress through to Success, although some of the Profiles refresh ones do appear to remain stuck in Pending. I tried manually rebooting one of the iPads but that didn't work. Sometimes, after a period of time, the Command state changes to Cancelled.
I had to fix a non-complient issue on this group of iPads a while ago, but after wiping the iPads then, they successfully connected back in and installed the appropriate apps. These iPads have shared accounts with apple school manager. Our newer and non-shared iPads appear to be working as normal.